Shipping and returns

At XOOBAY, we are committed to providing a seamless shopping experience. This Shipping and Return Policy outlines our procedures and conditions for shipping and returning products purchased through our platform. Please review this policy carefully.

Shipping Policy

1. Shipping Options

1.1 Domestic Shipping

• Standard Shipping: Orders within [Your Country] are processed and shipped within [2] business days. Delivery typically takes [3] to [5] business days, depending on your location.
• Express Shipping: For expedited delivery, select express shipping at checkout. Orders are prioritized and usually arrive within [3] business days.

1.2 International Shipping

• Availability: We ship to select countries worldwide. Please verify if we deliver to your location during the checkout process.
• Delivery Time: International shipments generally arrive within [7] to [10] business days. Delivery times may vary due to customs processing and other factors.
• Customs Duties and Taxes: Customers are responsible for any customs duties or taxes incurred on international shipments. These charges are not included in the shipping fees and will be collected by customs upon delivery.

2. Shipping Charges

2.1 Shipping Costs

• Domestic Orders: Shipping fees are calculated based on weight, dimensions, and delivery location. The total cost will be displayed at checkout.
• International Orders: Shipping fees are determined by destination and weight. Customs duties and taxes are additional and the customer’s responsibility.

2.2 Free Shipping

• Promotional Offers: Free shipping promotions may be available. Eligibility and terms will be specified during the promotion period.

3. Order Processing and Handling

3.1 Order Confirmation

• After placing an order, you will receive a confirmation email with details and an estimated delivery date. If you do not receive this confirmation, please check your spam folder or contact XOOBAY Customer Service.

3.2 Processing Time

• Orders are processed within [2] business days. During peak times, processing may take longer. We will notify you of any significant delays.

3.3 Handling Time

• Handling time includes picking, packing, and preparing your order for shipment, usually within [2] business days.

4. Tracking Your Order

4.1 Shipment Tracking

• Tracking information will be provided via email once your order has shipped. You can track your shipment through the courier’s website or by logging into your XOOBAY account.

4.2 Multiple Shipments

• Orders with multiple items may be shipped separately. Separate tracking numbers will be provided for each shipment.

5. Delivery Issues

5.1 Incorrect Address

• Ensure your shipping address is accurate. If you need to update the address, contact XOOBAY Customer Service immediately. We cannot guarantee address changes after the order is processed.

5.2 Lost or Stolen Packages

• XOOBAY is not responsible for packages lost or stolen after delivery is confirmed. Please contact the carrier to file a claim. We will assist where possible.

5.3 Damaged Packages

• Report any damage to your package within [2] days of receipt. Provide photos of the damage to XOOBAY Customer Service to request a replacement or refund.

Return Policy

1. Eligibility for Returns

1.1 Return Period

• Standard Returns: You may return products within [30] days from the delivery date. Items must be returned unused, in their original condition, with all packaging and tags intact.
• Non-Returnable Items: The following items are non-returnable:
• Perishable goods
• Personalized or custom-made items
• Digital products
• Health and personal care items

1.2 Refund Conditions

• Items must be returned in their original condition to be eligible for a refund. Returns for damaged, used, or incomplete items may not be accepted.

2. Initiating a Return

2.1 Return Request

• To initiate a return, log in to your XOOBAY account, go to "Order History," select the item(s) to return, and follow the prompts. Alternatively, contact XOOBAY Customer Service at [info@xoobay.com] for assistance.

2.2 Return Instructions

• Upon approval, you will receive a return authorization and shipping label via email. Follow the provided instructions to return the item(s) to the address specified in the return authorization.

2.3 Return Shipping Costs

• Return shipping costs are typically the customer’s responsibility unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping method to ensure the returned items reach us.

3. Processing Refunds

3.1 Refund Processing Time

• After receiving and inspecting the returned item, we will process your refund. Refunds are typically issued within [10] business days to your original payment method. Please allow additional time for processing by your bank or payment provider.

3.2 Partial Refunds

• Partial refunds may apply for items returned in less than perfect condition or beyond the return period. Shipping charges are non-refundable.

3.3 Refund Exceptions

• Certain products may not be eligible for a refund based on their nature or specific conditions. These exceptions will be noted on the product page at the time of purchase.

4. Refunds for Promotional Items

4.1 Promotional and Discounted Items

• Refunds for items purchased during a promotion or with a discount will reflect the amount paid after applying the discount. If the item was part of a bundle, the refund may be adjusted accordingly.

4.2 Gift Returns

• If you received an item as a gift, the refund will be issued to the original purchaser’s payment method, or you may opt for a XOOBAY gift card of equivalent value.

5. Contact Us

For any questions or issues related to shipping or returns, please contact XOOBAY Customer Service at [info@xoobay.com]. We are here to assist you and ensure your satisfaction with our products and services.

Effective Date: 2024-08-25

These Terms are effective from the date of publication.