1. Where is your company located?
Our company is based in Guangzhou, China. We are dedicated to providing high-quality shock absorber products and automotive parts to customers worldwide.

2. What are your main products?
We specialize in high-quality shock absorbers, including hydraulic shock absorbers, air suspension shock absorbers, shock absorber assemblies, and more, designed for a wide range of vehicle models.

3. How do you ensure the quality of your products?
All of our products undergo rigorous quality control and testing. We use advanced manufacturing processes and partner with leading automotive manufacturers to ensure our products' durability and reliability.

4. What after-sales services do you offer?
We offer a one-year warranty on all of our products. If you encounter any issues, our dedicated after-sales team is ready to provide support and solutions.

5. How can I place an order?
You can place an order through our official website, Alibaba International, or by contacting our sales team directly. We’ll provide you with a detailed quote and guide you through the order process.

6. What payment methods do you accept?
We accept a variety of payment methods, including bank transfer, credit card, PayPal, and more. Payment options may vary depending on your location and preferences.

7. What shipping methods do you offer?
We offer several shipping options, including air freight, sea freight, and land transport. You can choose the most suitable method based on your order’s urgency and destination.

8. Do your products come with a warranty?
Yes, we offer a one-year warranty on all shock absorber products. The exact warranty period may vary depending on the product type. Please refer to the product page or contact us for more details.

9. What should I do if the product I received is damaged or incorrect?
If you receive a damaged or incorrect product, please contact us immediately and provide clear photos of the issue. We’ll promptly arrange a replacement or refund to resolve the matter.

10. How can I contact your customer service?
You can reach our customer service team by email, phone, or online support. We’re happy to assist you with any questions or concerns regarding your purchase or our products.

11. Do you offer global shipping?
Yes, we offer global shipping. No matter where you are, we can deliver your order using the best shipping options to ensure timely delivery.