厨房电器清洁电器洗衣电器个护电器烹饪电器洗碗机空调风扇净化过滤器小家电熨斗挂烫儿童礼物拼图积木毛绒玩具益智玩具电动玩具户外玩具休闲娱乐动作玩具逃生工具户外装备医疗用品户外穿戴户外支援避难装备导航设备防护装备压缩食品露营装备急救包标识牌类求生工具电脑设备文具游戏硬件实验用品纸制品打印机办公桌办公椅智能手机手机零件通信视频监控对讲系统音视频设备手机配件可穿戴设备电信SIM卡电子书阅读VR头显蓝牙设备耳机移动电源宠物食品水族鱼类宠物玩具宠物衣物宠物美容宠物卫生宠物健康宠物家具宠物出行其他宠物女包男包行李箱儿童包包袋配饰其他包下装礼服连衣裙上衣伊斯兰服西装外套婚纱男士凉拖平底鞋正式鞋休闲鞋凉拖靴子儿童鞋男士休閒鞋鞋类护理男靴床上用品宝宝服装喂养用品护理用品睡眠用品童装出行用品玩具清洁用品儿童鞋安防装置装饰艺术餐具客厅餐厅床上用品卧室摆件浴室配件供暖制冷管道设施墙面艺术五金厨房装置浴室装置清洁用品水瓶与水杯收纳厨房器具派对装饰礼品包装花园与阳台羽绒服夹克毛衣短裤衬衫T恤裤子西装舞蹈服眼镜缝纫袜类帽子腰带儿童配饰围巾手套工装制服排气装置电动车配件摩托车零件拖车设备越野配件汽车脚垫汽车座套轮胎和车轮车载充电器汽车电池车外照明车内照明汽车防护罩变速器刹车配件发动机零件汽车养护电子导航维修工具发动机安防设备车载设备行车记录仪彩妆护发手足护理美容工具美甲护理口腔护理纹身假发配饰香水护肤假发产品发饰门禁系统报警传感器摄影器材配件与零件电池摄影棚镜头相机配件存储卡麦克风充电器遥控器数码相框硬盘时钟智能开关灯具LED灯泡台灯吸頂燈太阳能照明灯带壁灯户外照明庭院照明LED灯管灯具配件落地灯廚房卧室家具户外家具儿童家具客厅家具餐厅家具运动器材钓鱼保护装备摩托单车有氧训练娱乐游戏乐器手表首饰清洁项链戒指耳饰手链珠宝手工胸针消防安全牙科器材电气设备设备工具机械设备管道设备测量工具内裤塑形衣睡衣男士内衣胸罩泳衣情趣用品无人机无人机配件智能机器人医疗机器人无人机摄像农业无人机儿童保健心脏健康体重管理女性保健男性健康老年保健儿童礼物拼图积木毛绒玩具益智玩具电动玩具户外玩具休闲娱乐动作玩具逃生工具户外装备医疗用品户外穿戴户外支援避难装备导航设备防护装备压缩食品露营装备急救包标识牌类求生工具电脑设备文具游戏硬件实验用品纸制品打印机办公桌办公椅智能手机手机零件通信视频监控对讲系统音视频设备手机配件可穿戴设备电信SIM卡电子书阅读VR头显蓝牙设备耳机移动电源宠物食品水族鱼类宠物玩具宠物衣物宠物美容宠物卫生宠物健康宠物家具宠物出行其他宠物女包男包行李箱儿童包包袋配饰其他包下装礼服连衣裙上衣伊斯兰服西装外套婚纱男士凉拖平底鞋正式鞋休闲鞋凉拖靴子儿童鞋男士休閒鞋鞋类护理男靴床上用品宝宝服装喂养用品护理用品睡眠用品童装出行用品玩具清洁用品儿童鞋

Buyer Rules

  • 1
  • 2025-05-20

 

The XOOBAY e-commerce platform's buyer rules are designed to regulate buyer behavior, ensure the fairness of transactions, and protect consumer rights. They also contribute to the healthy operation of the platform, providing a good shopping experience for all users.

 

1. Registration and Account Management

  • Registration Requirements: Buyers must provide true and accurate information during registration and keep their account information up-to-date.
  • Account Security: Buyers are responsible for safeguarding their account information and must not share or transfer their account to others.

 

2. Shopping Process

  • Product Browsing and Selection: Buyers can browse and select products on the platform. It is recommended to carefully read product descriptions, specifications, prices, and other relevant information.
  • Shopping Cart Management: Add desired products to the shopping cart and make a final confirmation before checkout.
  • Order Submission: Before submitting an order, buyers should carefully verify the order details, including product quantity, specifications, price, shipping address, and other information.

 

3. Payment and Transactions 

  • Payment Methods: The platform typically offers various payment methods (e.g., credit card, PayPal, bank transfer). Buyers should choose a convenient payment method to complete the transaction.
  • Payment Security: Ensure the use of a secure network connection during payment to avoid leaking payment information.
  • Payment Confirmation: After completing the payment, the platform will send a payment confirmation email or notification. It is advisable to keep the payment receipt for future reference.

 

4. Shipping and Logistics

  • Shipping Time: Sellers should ship the products within the specified time. Buyers can track the order status through order details or platform notifications.
  • Logistics Information: Buyers should promptly check logistics information to ensure they receive the products within the expected time.
  • Receipt and Inspection: Upon receiving the goods, buyers should inspect the quantity and quality of the products on the spot. If there are any issues, they should immediately contact the platform or seller.

 

5. Return and Exchange Policy

  • Return and Exchange Conditions: Buyers have the right to request a return or exchange under the platform's return and exchange policy (e.g., if the product has quality issues or does not match the description).
  • Application Process: Buyers must submit a return or exchange request within the specified time on the platform and provide necessary proof (e.g., photos, receipts).
  • Cost Responsibility: Depending on the reason for the return or exchange and the platform's policy, the logistics cost for the return or exchange may be borne by either the buyer or the seller.

 

6. Evaluation and Feedback

  • Product Evaluation: After receiving the product, buyers can evaluate the product and service. The evaluation should be truthful and impartial, and must not contain false or misleading content.
  • Complaints and Suggestions: If buyers encounter issues during the transaction, they can submit complaints or suggestions through the platform's customer service channels. The platform is obliged to respond and address the issue within the specified time.

 

7. Prohibited Behavior

  • Fake Transactions: It is strictly prohibited to engage in fake transactions (e.g., malicious ordering, fake reviews) to obtain illegitimate benefits.
  • Rule Abuse: Buyers must not abuse the platform’s promotions, return and exchange policies, or evaluation functions to gain unfair advantages.
  • Fraudulent Behavior: Any form of fraudulent behavior, such as providing false information or using someone else’s account, is prohibited.

 

8. Privacy and Data Protection

  • Data Usage: The platform will use and protect buyers' personal information according to its privacy policy. Buyers have the right to know how their data is used and can opt out of certain data sharing.
  • Privacy Rights: Buyers can update or delete their personal information at any time and have the right to request the platform to delete or restrict the use of their data.

 

9. Termination and Account Suspension

  • Account Suspension: The platform has the right to suspend accounts that violate platform rules.
  • Appeal Rights: If buyers disagree with the suspension or penalty, they can appeal through the platform's appeal channels. The platform will respond within the specified time.

 

10. Legal Compliance

  • Compliance with Laws: Buyers must comply with local laws and regulations, including but not limited to consumer protection, payment, and taxation, while using the platform.
  • Dispute Resolution: In case of transaction disputes, buyers should first try to resolve the issue through the platform with the seller. If unresolved, the issue can be addressed according to the platform’s rules or legal means.

 

These rules help regulate buyer behavior on XOOBAY, enhance the overall service quality of the platform, and provide a safe and reliable shopping environment for buyers.