Cash on Delivery (COD) is not supported at this time.
Duplicate charges are usually temporary holds. If it doesn’t disappear within 3–5 business days, contact us with proof at email help@xoobay.
Please check your card details, billing address, and available balance. If the issue continues, contact your bank.
Address changes are only possible before the order is shipped. Please contact us immediately with your order number.
Please check your email’s spam or junk folder first. If you still can’t find it, contact us at help@xoobay.com with your payment receipt, and we’ll assist you right away.
We accept credit/debit cards, Stripes, USDT cryptocurrency, and other secure payment methods depending on your region.
Items remain for 7 days unless sold out.
Try another method or contact support at help@xoobay.com
This may happen due to insufficient funds, incorrect details, or network errors.
You can track all your orders using the tracking number on the following website: https://www.17track.net/en. Alternatively, log in to your account and visit the "My Orders" page.
Duplicate charges are usually temporary pre-authorizations. If the charge does not disappear within 3–5 business days, please contact customer service and provide proof of the duplicate charge.
Currently, only one payment method can be used per order.
This may occur due to insufficient funds, incorrect information, network errors, bank restrictions, or an incorrect billing address. If the issue persists, please try an alternative payment method or contact your bank.
In select regions, we support installment payment plans through Stripe, credit cards, or USDT cryptocurrency providers.
We support credit cards, Stripe, cryptocurrency wallets (e.g., USDT), and other secure payment methods listed at checkout.
Once an order is confirmed, you cannot add items or make modifications. Please cancel the order and place a new one.
Orders can be canceled before they are shipped. After shipment, please switch to applying for a return instead. To cancel, visit the "My Orders" page.
You may return most new, unopened items within 14–30 days of delivery for a refund or exchange. Please refer to the full Return Policy for details.
You can initiate a refund under "Orders > Request Refund". You may also contact customer service, providing your order number and the reason for the return.
Refund processing is usually completed within 7–14 business days after we receive and inspect the returned item. The refund amount will reach your account within 2–3 business days, depending on your bank.
If the return is due to our error (e.g., defective item, wrong item sent), we will cover the shipping costs. Otherwise, the buyer is responsible for return shipping costs.
Damaged items: Please contact customer service within 7 days and upload photos of the damage. Alternatively, contact us within 48 hours to request a replacement or refund.
Wrong items: We will send the correct item for free or issue a refund.
Personalized items, intimate apparel, and clearance sale items may not be eligible for return. Please refer to the Return Policy for details.
Pack it securely and send it to the provided address by email help@xoobay.com.
Return shipping is free for defective items, otherwise buyer pays.
Usually 2–3 business days, depending on your bank.
Go to My Orders > Refund History.
Go to My Orders > Refund History.
You may return most new, unopened items within 14–30 days of delivery for a refund or exchange. Please review our full Return Policy for details.
Contact our customer service with your order number and reason for return. We’ll guide you
Refunds are usually processed within 7–14 business days after we receive and inspect the returned item.
Items should be returned in original condition with packaging and tags. Please contact us if you no longer have the packaging.
Yes, refunds will be credited back to the original gift card or store credit.
The courier will leave a note or attempt delivery again.
For defective or incorrect items, yes. For other returns, the customer may need to cover shipping.
Some items can be shipped to P.O. Boxes, but larger items may require a street address.
Tracking updates may be delayed due to carrier processing. If there’s no update for 7 business days, contact us at email help@xoobay.
Our system automatically selects the most efficient courier for your area. At checkout, you may see available options.
Once your order ships, You can track it here https://www.17track.net/en to follow the package.
Yes, go to My Account > My Addresses to update it.
e the reschedule link https://www.17track.net/en or contact the courier directly.
No action is needed—we’ll keep you updated until it arrives.
Common reasons are customs clearance or courier delays.
Yes, please follow the return instructions in our Return Policy.
Standard delivery typically takes 7–14 business days, depending on your geographical location.
Tracking updates may be delayed due to carrier processing. If there is no update within 7 business days, please contact customer service.
No, orders are processed individually and cannot be combined once they have been placed.
Orders are shipped as soon as possible, and requests for delayed shipping cannot be accommodated.
Common reasons include customs clearance delays or courier service delays.
First, check with your neighbors or local post office. If you still cannot locate the package, please contact us for support.
The courier will leave a notification or attempt delivery again. You can also leave delivery instructions at checkout or contact the courier directly.
Changing the shipping address is only possible before the order is shipped. Please contact customer service immediately if you need to make a change.
Yes, we ship to most countries/regions. Shipping costs and delivery times vary by destination.
Yes, an expedited shipping option is available at checkout to speed up delivery.
Click "Forgot Password" on the login page and follow the instructions to reset your password.
Log in to your account, navigate to "My Account > My Addresses", and update your shipping address there.
Please contact customer service at help@xoobay.com or delete your account yourself in the settings.
All unused reward points will be forfeited once your account is deleted.
Yes, we use industry-standard encryption and secure payment gateways to protect your information.
Absolutely not. We only use your information for order processing and customer service, except for our order fulfillment partners (who may need access to relevant data to complete deliveries).
Browse products, add to cart, and click Checkout.
Reach us anytime at help@xoobay.com
Ignore the email. If you’re concerned, change your password in settings.
If yes, no action needed. If not, change your password immediately.
Click “Forgot Password” on the login page and follow the instructions to reset it.
Yes, we use industry-standard encryption and secure payment gateways to protect your information.
Log in and go to “My Account” > “Profile Settings” to update your details.
Each email address can only be linked to one account.
Please contact customer service at email help@xoobay to request permanent account deletion or you can delete it by yourself in settings .
You can earn more points by shopping, writing product reviews, and referring friends to join XooBay. You can also purchase XOO tokens to earn additional points.
XOO points do not expire and can be withdrawn at any time.
Earn more XOO points by shopping and participating in XooBay events to upgrade your membership level faster.
Yes, when you invite friends to join XooBay, both you and your friends will receive XOO point rewards. Use your referral code in "My Account > Refer a Friend".
Shop, review products, and refer friends to join XooBay, and also you can buy XOO
According to this link information: https://xoobay.com/term/info?id=19
No, XOO points do not expire and can be withdrawn anytime by XOO Wallet
Earn more XOO points by shopping and engaging with XooBay.
Use your referral code in My Account > Refer a Friend.
After your friend join XooBay as member.
Yes! Invite your friends and both of you will receive rewards. Please check our Referral Program page for details.
Yes, our membership program offers exclusive discounts, early access, and reward points.
All unused reward points will be forfeited once the account is deleted.
Yes, we guarantee that all products sold are 100% authentic and quality-verified.
Some items are restocked regularly, while others are limited-edition. You can click "Notify Me" on the product page to receive updates when the item is restocked.
Please refer to the Size Guide on the product page for detailed size measurements.
Selected products include a manufacturer’s warranty. Please check the product page for warranty details.
Go to My Orders > Leave Review.
Yes, reviews can be updated within 30 days.
Our support team is available Monday–Friday, 9 AM–6 PM (local time). For urgent issues, live chat is recommended.
You can contact us via email at help@xoobay.com, through our AI customer service, by phone, or via live chat on our website.
Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (local time). For urgent issues, we recommend using live chat.
Please contact us through our complaint channel, where a manager will review your case. If the support team cannot resolve your issue, you may request to escalate it to a senior representative.
Yes, click “Notify me of price drops” on any product page.
Try clearing your browser cache, updating the app, or switching devices. If the problem persists, contact us at email help@xoobay.
Please check your email spam/junk folders and ensure your phone/email is correct. If still not received, contact support at email help@xoobay.
XOO Wallet is XooBay’s cryptocurrency wallet, used for receiving and withdrawing your XOO point rewards. You can activate it and connect your external wallet in your account settings.
Yes. You can download a standard electronic invoice from your order history. For invoices in a specific format or tax invoices, please contact seller customer service and provide your tax information.
After submitting a return request, please wait for the return center address and Return Merchandise Authorization (RMA) code, which will be provided by the seller via email. Do not ship items back without authorization.
Some items are restocked regularly, while others are limited edition. You can click “Notify Me” on the product page to receive updates.
Please check the Size Guide on the product page for detailed measurements.
Import duties and taxes may apply depending on your country’s regulations. Please check local policies.
For legal reasons, we must declare the actual value of the shipment.
Only one promo code can be applied per order unless otherwise stated.
Many of our items are eco-certified. Please check the product description for details.
No, we do not support animal testing.
Samples are not available for individual purchases, but promotions may include free trial-size items.
can reach us via email at help@xoobay.com, through our AI customer service, or by phone
Yes, we provide multilingual support depending on your region.
